Accessibility
RewardsFirst Banner


Frequently Asked Questions

If you have any questions regarding Rewards First, how to join, or about your membership, we have endeavoured to answer this in the FAQs. However if you still find that your question goes unanswered, please call 0845 026 1098 to speak to one of our helpful Customer Services Advisors.

  • Joining Rewards First
  • My Membership

JOINING REWARDS FIRST


   1. How do I join Rewards First?

Rewards First is offered exclusively to customers of our client partners, when they complete a purchase. To join customers will have to agree to the terms of membership and confirm they wish to become a member.

Please note this is a membership service and there is a monthly subscription fee after an initial free trial period. When you accept, you are confirming that you wish to go ahead with this membership service and that you have read and agreed to the terms and conditions.

   2. I do not have the type of card that you have in your drop down field, how do I sign up?

We currently only accept Visa, MasterCard, and American Express, which have a 16 digit card number. Unfortunately at this time we cannot accept any other form of payment including cash cards. We apologise for the inconvenience.

MY MEMBERSHIP


   1. How did I join Rewards First?

Rewards First is offered to customers of our client partners. When making a purchase with one of these partners, you will have been offered a monetary reward at the end of the transaction. To accept this reward you will have needed to agree that you wish to join the rewards membership.

Members are offered a free trial period to try the benefits as well as a free reward such as a £10 Cash Back on their purchase with the retail partner. Rewards First is a chargeable service each month after the trial period unless it is cancelled.

   2. I don’t know my Membership ID?

When you joined Rewards First you would have been sent a Welcome Email which contains your log in details.

Please check your spam folder in case it has been redirected to that folder.

If you cannot find the welcome email you can contact a Customer Service Advisor who will be happy to assist you.

Email: contact@rewardsfirst.co.uk

Phone: 0845 026 1091

Fax:    0870 143 2344

The contact centre is open Monday to Friday between 9am and 5pm. If you call out of hours please leave a voice mail with your details and we will call you back the next working day.

   3. Who do I contact if I have any membership questions?

At Rewards First we are dedicated to providing you with the best customer support. Please contact the Rewards First contact centre by phone, email or fax with any questions regarding your membership.

Email: contact@rewardsfirst.co.uk

Phone: 0845 026 1091

Fax:    0870 143 2344

   4. Who are you and what do you offer?

Rewards First are a membership programme offering members discounts across a wide range of online and high street retailers for men, women children and the home. These discounts are to be used online at the point of purchase with each individual retailer.

The membership programme has a monthly subscription fee after an initial free trial period in which members may test whether the membership is for them.

   5. How do I get a VAT receipt of my membership transactions?

If you would like a VAT receipt of your membership transactions please email: contact@rewardsfirst.co.uk with VAT as the subject. Please include the following details in your email:

  • Membership ID number
  • Full name
  • Address and post code
  • Email address used at registration
   6. How long does my membership last?

Membership with Rewards First lasts from the time you enrol until the time you inform us that you wish to cancel. There is no minimum term.

   7. How do I cancel my membership?

If you would like to cancel your membership, log onto the website and go to "My Account". You can then click where instructed, to discontinue your membership. Please note that this will mean you will no longer have access to any of the discounts which have previously been available to you.

You can also contact a Customer Service Advisor

Email: contact@rewardsfirst.co.uk

Phone: 0845 026 1091

Fax:    0870 143 2344

The contact centre is open Monday to Friday between 9am and 5pm. If you call out of hours please leave a voice mail with your details and we will call you back the next working day.

   8. Why does it take 24 hours to cancel my membership?

All cancellations are batch processed within our current service standard of 24 hours by a department separate from our customer services advisors. This service standard accounts for time differences associated with batch processing.